Terms & Conditions

These terms govern your use of our website. By using our site, you agree to these terms.

We are Sydney Food Limited t/a Granger & Co., a company registered in England with company number 7443090. Our registered Address is: Sopher + Co. 5 Elstree Gate, Elstree Way, Borehamwood, WD6 1JD

The Customer is defined as any user of the website

1. Background

Sydney Food Limited t/a Granger & Co. is a company incorporated in England which trades as an online retailer from its website at www.grangerandco.com.

The website at www.grangerandco.com is owned and operated by Sydney Food Limited t/a Granger & Co. to advertise and sell various goods and services online. The website features include product listings, an online checkout facility and account registration portal.

These Terms and Conditions ("Terms") govern the use of www.grangerandco.com and form a legal agreement between Sydney Food Limited t/a Granger & Co. and users of the website ("Users"). The purpose of these Terms is to define the parties' obligations and set out their respective rights and liabilities.

By accessing or using this website, Users will be deemed to have read, understood and agreed to be bound by these Terms. Sydney Food Limited t/a Granger & Co. reserves the right to amend these Terms at any time by posting changes online.

2. Definitions

In these Terms, the following terms shall have the following meanings:

Company, We, Us, Our - Sydney Food Limited t/a Granger & Co., a company registered in England with company number 7443090.
Website - the website www.grangerandco.com.
User, You, Your - users of the Website.
Content - all works, text, images, products and other materials available on the Website.
Goods - any goods listed for sale on the Website.
Services - any services provided or made available on the Website.
Order - an order placed by a User to purchase Goods or Services through the Website.
Contract - the contract between the User and the Company for the purchase and sale of Goods or Services through an Order, which incorporates these Terms.

3. Acceptance of Terms

a) By accessing or using this website, the user agrees to be bound by these terms and conditions.

b) The user's access or use of the website in any way or for any purpose indicates that the user has read, understands and agrees to be bound by these terms.

c) If the user is under 18 years of age, the user must obtain the consent of their parent or guardian before agreeing to these terms or using the website.

d) Sydney Food Limited t/a Granger & Co. reserves the right to amend or update these terms at any time by posting changes online. The user's continued use of the website following any changes will constitute the user's acceptance of the updated terms.

e) If any provision of these terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

4. Website Use

a) Permitted Use.

Users may access and use the website for personal, non-commercial purposes only. Users may view, download and print content from the website for their own use subject to complying with clause 3.3.

b) Prohibited Use. Users must not:

copy, modify, publish, transmit, distribute, adapt or otherwise exploit any of the content on the website for commercial purposes without obtaining prior written consent from Sydney Food Limited t/a Granger & Co.;
use the website for any unlawful purpose or in any way that breaches these Terms;
attempt to gain unauthorized access to any part or feature of the website;
attempt to harm, modify or disrupt the normal operation of the website;
provide inaccurate, misleading or false information, or fail to update registration details to ensure they remain accurate and up to date.

c) Intellectual Property.

All content included on the website, such as text, graphics, logos, images, sound clips, video clips, software, databases and their arrangement, is protected by copyright and other applicable intellectual property laws. All trademarks, service marks and trade names are proprietary to Sydney Food Limited t/a Granger & Co. or its licensors.

d) Enforcement.

Sydney Food Limited t/a Granger & Co. reserves the right to take any lawful action it deems appropriate in response to actual or suspected breaches of these Terms, including but not limited to suspension or termination of user accounts, monitoring usage, temporary or permanent withdrawal of access to the website and initiation of legal proceedings without notice.

5. Intellectual Property

a) Ownership of Content.

All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of Sydney Food Limited t/a Granger & Co. or its content suppliers and protected by UK and international copyright laws.

b) License to Use Content.

Sydney Food Limited t/a Granger & Co. grants Users a limited, non-exclusive license to view and use the content for personal, non-commercial purposes only. This license is revoked upon termination of the User's agreement with Sydney Food Limited t/a Granger & Co. under these Terms.

c) Prohibited Use of Content.

Users must not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content obtained from the Website without the written permission of Sydney Food Limited t/a Granger & Co. or the appropriate third party owner of such content. In particular, Users are prohibited from engaging in data mining, scraping or extraction of site content using software tools.

d) Trademarks.

The Sydney Food Limited t/a Granger & Co. trademarks and logos and all related names, logos, product and service names, designs and slogans are trademarks of Sydney Food Limited t/a Granger & Co. or its affiliates or licensors. Users must not use such marks without the prior written permission of Sydney Food Limited t/a Granger & Co.

e) User-Generated Content.

Any content or material uploaded or submitted by Users shall become the property of Sydney Food Limited t/a Granger & Co.. However, Sydney Food Limited t/a Granger & Co. does not claim ownership over any such content or material and instead is granted an irrevocable, perpetual, transferable license by the User to use, store, copy, modify, remove, adapt and publish any such uploaded content for any purpose associated with Sydney Food Limited t/a Granger & Co.’s business.

6. Products and Services

a) Description of goods and services. The Company provides a range of goods and services for sale through the Website, as listed on the Website.

b) The Company provides information about restaurants, including menus and locations. While the Company strives to ensure the accuracy of this information, the Company cannot guarantee it is always up-to-date or free from errors. Restaurants may change details without notice, and it is the User’s responsibility to confirm specifics directly with the restaurant.

c) The Company facilitates restaurant bookings through third-party providers. When Users make a booking, Users agree to be bound by the terms and conditions of the third-party service. The Company is not responsible for any issues related to reservations, cancellations, or changes. Any disputes or queries regarding bookings should be directed to the third-party provider.

d) The Company offers various products for purchase through the Website, such as gift cards, merchandise, or experiences. By making a purchase, the User agrees to provide accurate payment and shipping information. Prices and availability are subject to change without notice.

e) Order process. Users may browse the Website and view descriptions and prices of available goods and services. To purchase goods or services, Users must select the items and enter delivery, billing and payment details before submitting the completed order. Users will receive order confirmation via email once the Company has accepted the order.

f) Pricing. All prices shown on the Website are inclusive of VAT but exclusive of any additional delivery charges as set out in Section 6. The Company reserves the right to correct any errors in pricing or descriptions at any time before accepting an order.

g) Availability. The Company will use reasonable efforts to ensure that any goods or services purchased are as described on the Website and available for delivery within the estimated timeframes. However, the Company may withdraw, suspend or change products at any time without notice. If any goods become unavailable after an order is placed, the Company may cancel the order and notify the User.

h) Contract formation. Submission of a completed order by the User shall constitute an offer to purchase the goods or services in the order from the Company. The Company shall accept such offers by sending order confirmation. A legally binding contract shall then exist between the parties subject to these Terms.

i) Inspection on delivery. The User shall inspect any goods delivered immediately and notify the Company in writing within a reasonable time of delivery of any issues. Failure to do so will result in the goods being deemed accepted by the User.

j) Ownership and risk. Ownership and risk in any goods purchased shall pass to the User on delivery of the goods to the delivery address provided, unless the goods are returned by the User under the cancellation rights in Section 7.

7. Pricing and Payment

a) Pricing of goods and services on the website are displayed inclusive of all applicable taxes such as VAT.

b) The Company reserves the right to correct any errors in pricing or product descriptions that may have occurred on the website. If the correct price of a product is higher than stated, the Company will notify the customer of the error and offer the opportunity to continue at the correct price or cancel the order.

c) Payment for all orders must be made in full using one of the accepted payment methods before the order will be processed or dispatched.

d) Accepted payment methods are debit card, credit card and PayPal. Additional charges may apply for certain payment methods as outlined on the website at the time of purchase.

e) Delivery charges will be displayed at checkout and vary depending on delivery location and selected delivery method.

f) Any applicable customs duties or other taxes payable upon delivery or import of goods ordered are the sole responsibility of the customer.

g) Additional charges may apply for optional extras purchased with an order such as gift-wrapping or express delivery upgrades. These charges will be displayed at checkout.

h) The Company uses recognised secure payment processors to ensure personal payment details are processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Payment details will be handled securely and in accordance with the Company's privacy policy.

8. Delivery

a) Estimated delivery times. Sydney Food Limited t/a Granger & Co. aims to dispatch orders within 1 working day of receipt of payment. However, estimated delivery times are not guaranteed and the Company accepts no liability for any delays due to factors beyond its reasonable control. The Company reserves the right to suspend or cancel any orders where delivery has been delayed for reasons outside of its control.

b) Delivery address. The delivery address provided at the time of ordering must match the billing address. Customers may notify Sydney Food Limited t/a Granger & Co. of an alternative delivery address in advance of dispatch. Sydney Food Limited t/a Granger & Co. accepts no liability for non-delivery where an incorrect or incomplete address has been provided by the Customer.

c) Delivery charges. Sydney Food Limited t/a Granger & Co. makes a standard delivery charge within the U.K. Express or international delivery services are subject to availability and to additional charges as specified during the checkout process.

d) Proof of delivery. Delivery is complete once a signature is obtained from a person aged 18 or over at the delivery address, or other proof of successful delivery is provided.

9. Cancellations and Returns

a) The Customer shall have a right to cancel the Contract within 14 days of receiving the Goods without giving any reason.

b) To cancel the Contract, the Customer must inform the Company in writing or by email within the cancellation period.

c) On cancellation, the Customer must return the Goods to the Company at the Customer's own cost and risk within 14 days of the cancellation notice.

d) The Goods must be unused, in the original packaging and in the same condition as received by the Customer.

e) The Company will refund the Customer the price paid for the Goods, including standard delivery charges, within 14 days of receiving the returned Goods or evidence of their return.

f) The Company is entitled to withhold refund until it has received the returned Goods or proof of their return.

g) The right to cancel under this clause does not apply to gift cards, bespoke or personalised Goods which are made to the Customer's specification or perishable Goods which may deteriorate.

10. Warranties and Liabilities

a) The Company makes no warranties in respect of the website or the goods/services provided. Users use the website and order goods/services at their own risk.

b) The Website may contain links to third-party websites, services, or products. These links are provided for the User’s convenience, and the Company is not responsible for the content, accuracy, or practices of any third-party sites. Accessing third-party sites is at the User’s own risk, and the User should review their terms and conditions.

c) The Company shall not be liable for any losses, damages, costs or expenses of whatever nature whether direct, indirect or consequential arising from the User's use of the website or any information or other material contained in or accessed through the website.

d) The Company's total liability in contract, tort (including negligence or breach of statutory duty) or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the total price paid by the User for goods/services.

e) The Company shall not be liable for any failure or delay in the performance, in whole or part, of any of its obligations arising from or attributable to acts, events, omissions or accidents beyond its reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction.

f) The User agrees that the exclusions and limitations of liability set out in this section are reasonable given the nature of the website and the parties' mutual promises in this agreement.

g) If any exclusion or limitation set out in this section is found by any court or administrative body of competent jurisdiction to be void or unenforceable, the other provisions shall continue to apply to the maximum extent permitted by law.

h) The User shall indemnify the Company and keep it fully indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by the Company to a third party in settlement of a claim or dispute) incurred or suffered by the Company and arising directly or indirectly from the User's use of the website or any breach by the User of this agreement.

11. Privacy and Data Protection

a) Personal data that is collected by Sydney Food Limited t/a Granger & Co. includes name, address, email, telephone number and payment details ("Personal Data"). This Personal Data is necessary to fulfil orders placed, provide requested services and for accounting purposes.

b) Personal Data will only be stored securely on servers located within the United Kingdom and European Union and will not be transferred outside that territory.

c) Personal Data storage retention periods will be 6 years from the date of an order for accounting purposes, and 24 months for marketing and site analytics purposes.

d) Personal Data will be used for the purposes of fulfilling orders, accounting procedures, marketing Sydney Food Limited t/a Granger & Co. goods and services and analysing website usage.

e) Sydney Food Limited t/a Granger & Co. will not share Personal Data with any third parties without prior consent except where required to do so by law.

f) Users have the right to object to direct marketing communications at any time by contacting Sydney Food Limited t/a Granger & Co. via the website or email.

g) Users have rights to access, rectify or erase their Personal Data held by Sydney Food Limited t/a Granger & Co. A request to exercise these rights can be made by contacting Sydney Food Limited t/a Granger & Co. by email, using this address: info@grangerandco.com.

h) In the event of a data breach Sydney Food Limited t/a Granger & Co. will notify the relevant authorities and all affected individuals without undue delay.

i) Sydney Food Limited t/a Granger & Co.'s Data Protection Officer can be contacted at info@grangerandco.com or by post at 237-239 Pavilion Rd, London SW1X 0BP regarding any data protection issues or to exercise individual rights.

12. Termination

a) The Company may terminate this agreement at any time by giving the User not less than 30 days' notice in writing.

b) The Company may terminate this agreement immediately by written notice to the User if:

the User commits a material breach of any term of this agreement and (if such a breach is remediable) fails to remedy that breach within 30 days of being notified in writing to do so;
the User suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts;
the User commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than for the sole purpose of a scheme for a solvent amalgamation;
a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the User other than for the sole purpose of a scheme for a solvent amalgamation;
an application is made to court, or an order is made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed, over the User; or
a person becomes entitled to appoint a receiver over the assets of the User or a receiver is appointed over the assets of the User; or
any event occurs, or proceeding is taken, with respect to the User in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned above.

c) Upon termination of this agreement for any reason:

all sums due to the Company from the User shall become immediately payable in cleared funds; and
the User's rights to access and use the Website shall immediately cease.
Termination of this agreement shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination.
The clauses of this agreement which expressly or by implication survive termination shall continue in full force and effect.

13. General

a) If any term of these Terms is found to be invalid, unenforceable or illegal, the remaining terms shall remain in force.

b) The User may not assign, sub-contract or otherwise transfer any of their rights or obligations under these Terms without the prior written consent of Sydney Food Limited t/a Granger & Co.. Sydney Food Limited t/a Granger & Co. may assign, sub-contract or otherwise transfer any or all of its rights and obligations under these Terms.

c) Failure or delay by Sydney Food Limited t/a Granger & Co. to enforce any term shall not be deemed a waiver of future enforcement of that or any other term.

d) Sydney Food Limited t/a Granger & Co. reserves the right to amend these Terms from time to time. Continued use of the Website following any changes shall constitute acceptance of the amended Terms.

e) A person who is not party to these Terms has no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

f) These Terms constitute the entire agreement between the parties and supersede any and all prior agreements between them relating to its subject matter.

g) Any notice to be served under these Terms must be in writing, signed by or on behalf of the party giving it, and shall be served by sending it by prepaid first class post to the registered address of the other party or by email.

h) In the event of any conflict between the English language version of these Terms and any translated version, the English language version shall prevail.